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Watu Simu finances a select range of Samsung Galaxy smartphones. The devices have a warranty period of 24 months.
Pay Bill number: 650880
Account number: Borrower’s National ID number
If the device is not due for payment but has been locked, it means that it has been away from an active internet connection or the network for an extended period of time.
For further assistance, contact the Watu Simu Customer Care team: 0790 000 999.
If you have purchased the Samsung Galaxy A13, A23, or A33, your phone has been registered for a one time accidental front screen repair.
In the event you need to use this service, please call Customer Care on 0790 000 999.
In order to redeem this benefit, you will be required to pay a small repair fee at an authorised service centre.
Whether you need to find the closest Watu Simu location or want more information on getting your phone financed, contact our Customer Care team.
Chat with our online support team.